This Cookies Policy sets out the basis on which we, Cross-border Information (London) Ltd (trading as African Energy), use cookies and similar technologies on or in relation to our website, https://www.africa-energy.com (our website). This Cookies Policy is effective from 25th May 2018.

 ‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so.

For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

  • About cookies

  • List of cookies used

  • Non-essential cookies

  • Twitter Pixel

  • How to accept or reject cookies

  • Copyright

 

About cookies

 

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

 

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

Essential cookies: these are cookies that are either:

  • used solely to carry out or facilitate the transmission of communications over a network; or

  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

 

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

 

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

First party cookies: these are cookies placed on your device by our website domain.

Third party cookies: these are cookies placed on your device by third party website domains.

If you require further information about cookies in general, please visit www.allaboutcookies.org

 

List of cookies used

We use the following cookies on or in relation to our website:

 

Name of Cookie

 

Essential or Non-essential?

Type of cookie

First or Third party?

Session or Persistent?

Expiry Time

Purpose

_ok

Essential

Functional

First party

Session

End of browser session

Cookie set by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes.

_oklv

Essential

Functional

First party

Session

End of browser session

This cookie is the Olark loader version (for improved caching)

olfsk

Essential

Functional

First party

Persistent

2 years

Cookie set by Olark Live Chat software. Storage identifier that Olark Live use to maintain chat state across pages (e.g. message history)

wcsid

Essential

Functional

First party

Session

End of browser session

Cookie set by Olark Live Chat software. A session identifier that is used to keep track of a single chat session

has_js

essential

Essential (javascript)

First party

Session

End of browser session

Registers whether or not the user has activated JavaScript in the browser

lang

Non-essential

Functional

Third party

Session

End of browser session

Remembers the user’s selected language version of a website

_okac

Non-essential

Functional

First party

Session

End of browser session

Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed

_okbk

Non-essential

Functional

First party

Session

End of browser session

Used to ascertain extra state information (e.g. chat box being open/closed)

_okck

Non-essential

Functional

First party

Session

End of browser session

used to test whether the visitor's browser allows cookies to be stored

_okdetect

Non-essential

Functional

First party

Session

End of browser session

Cookie set by Olark Live Chat software. Allows customer to chat to staff

_okla

Non-essential

Functional

First party

Session

End of browser session

Used for caching purposes (loaded from CDN vs. loaded from our infrastructure)

hblid

Non-essential

Functional

First party

Session

End of browser session

Cookie set by Olark Live Chat software. Identifies a unique visitor between visits

_gat

Non-essential

Functional

First party

Session

End of browser session

Used by Google Analytics to throttle request rate received by users

_ga

Non-essential

Analytical

First party

Persistent

2 years

Google Analytics cookie used to generate statistical information on the use of a website through distinguishing its users

_gid

Non-essential

Analytical

First party

Session

End of browser session

Google Analytics cookie which registers a unique ID that is used to generate statistical data on how the visitor uses the website.

mw_cookie_consent

Non-essential

Analytical

First party

Persistent

3 months

This cookie is used to record if a user has accepted the use of cookies on our website.

 

Essential cookies

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:

  • first party session cookie used to detect when a user’s browsing device is javascript-enabled.  These cookies are has_js.

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies

 

Non-essential cookies

We use the following types of non-essential cookies on our website:

  • Functional cookies

  • Analytical (or performance) cookies

 

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

  • a first party session cookie used to help Google Analytics manage the number of users on our website. This cookie is called _gat

  • a first party session cookie which remembers the users selected language version of the website. This cookie is lang

  • first party session cookies by Olark Live Chat software, which provides functionality for websites to engage in instant messaging communication with visitors. Contains a site identifier, used for security purposes. This cookie is _ok

  • first party session cookies by Olark Live Chat software. This cookie is the Olark loader version used for improved caching. This cookie is _oklv

  • first party persistent cookies by Olark Live Chat software. This cookie is a storage identifier that Olark Live use to maintain chat state across pages (e.g. message history). This cookie is olfsk. This cookie expires after 2 years

  • first party session cookies by Olark Live Chat software. This cookie is a session identifier that is used to keep track of a single chat session. This cookie is wcsid

We also use an instant live chat tool called Olark Live Chat, which uses a number of functional and essential cookies (for essential cookies see above). This allows you to interact with our support team and enables our team to provide support to help you use our services. Olark uses both temporary and persistent cookies to recognise any returning visitors, maintain a chat session across multiple pages of our website and in order to easily understand past interactions. The Olark functional cookies used on our website include the following:

  • a first party session cookie, used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed. This cookie is called _okac

  • a first party session cookie, used to ascertain extra state information (e.g. chat box being open/closed). This cookie is called _okbk

  • a first party session cookie, used to test whether the visitor's browser allows cookies to be stored. This cookie is called _okck

  • a first party session cookie, set by Olark Live Chat software to allow customer to chat to staff. This cookie is called _okdetect

  • a first party session cookie, used for caching purposes (loaded from CDN vs. loaded from our infrastructure). This cookie is called _okla

  • a first party session cookie, set by Olark Live Chat software to Identifiy a unique visitor between visits. This cookie is called hblid

More information

Olark Live Chat cookies are classified as first party cookies as they are set by our website domain, although Olark collects and processes information from our use of Olark Live Chat.

For information on how Olark handles data from cookies it uses from Olark Live Chat, please visit their privacy policy, which is available here: https://www.olark.com/privacy-policy/

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing: we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer or device.

Legitimate interests: improving your website experience and ensuring our website analytics work correctly and as efficiently as possible.

 

Analytical (or performance) cookies

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

  • a third-party persistent cookie used to record if a user has accepted the use of cookies on our website. This cookie is mw_cookie_consent and expires after 3 months.

  • Google Analytics cookies to help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address). The Google Analytics cookies used on our website are: _ga which is a persistent cookie and expires after 2 years, and _gid which is a session cookie. We also use the Google Analytics cookie _gat, which is explained in more detail in the ‘functional cookies’ section above.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: analysing how individuals use our website to help us improve our website and business. For further information on how we use the information gathered from our use of analytical cookies, including profiling, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.africa-energy.com/privacy-policy

 

Twitter Pixel

We use a Twitter Pixel on our website to track conversions for our Twitter advertising campaigns and to monitor the success of those campaigns.

You can find out more about the information collected by Twitter via the following links: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads and https://twitter.com/en/privacy

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to the purposes for which we process your information using Twitter Pixel turning on marketing cookies using our cookie control tool. For further information on how we use the information gathered from our use of Twitter Pixel, including profiling please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: https://www.africa-energy.com/privacy-policy

 

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

 

Accepting or rejecting cookies

Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

 

Twitter Pixel

You can block Twitter Pixel using our cookie control tool.

Disconnect for Twitter

You can install a browser add-on tool called ‘Disconnect Twitter pixel and Twitter tracking’. This will stop Twitter tracking you on third party websites. You can install the too here:

European Interactive Digital Advertising Alliance Tool

You can opt out of Twitter and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Twitter (and any other companies you want to block) and selecting the ‘Off’ option.

 

Copyright

The copyright in this Cookies Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.